Aztec Appraisals, LLC: Using Technology to Improve Your Customer Experience
We're just going to come right out and admit something: We thrive on the latest geeky gadgets. We use the best and newest technology available today to complete your appraisal without sacrificing quality or accuracy.
If you asked a typical group of appraisers, most would agree that appraising is more complicated than it used to be. Cutting corners on analysis isn't an option for an ethical appraiser. Therefore, we've found that the best place to save time is by changing our workflow. The appraisers that have continually invested in new technology have been the ones able to consistently satisfy their customers with more accurate reports, better customer service and faster turnaround times.
Ordering and Tracking
Way back when, most of our orders were delivered via fax and were confirmed with phone calls once we got back into the office. It might be hours before a client even knew if we could do the order. These days, when orders are entered on this website, we get an e-mail on our phones. We can even log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
Aztec Appraisals, LLC understands that real estate is all about timeliness. We aim to reduce waiting between communications since the speed at which we get things done directly effects your bottom-line. This website definitely reduces cycle time for us and our clients by enhancing our communications.
Aztec Appraisals, LLC is a pioneer in efficient data gathering
The appraisal process is nothing if not a data intensive activity. We spend a great deal of time obtaining both specific information about the subject property and general data about the local market and developing trends. Aztec Appraisals, LLC takes advantage of technology to close the gap once again.
We've learned that taking notes regularly, using pencil and paper, generally takes longer since we we have to enter everything back in at the office. Don't be surprised to see us with a tablet PC or collecting data using a program created for our phones that even lets us sketch a floorplan right on the spot. Rather than using that clumsy outdated tape measure, more and more appraisers are beginning to use accurate laser measuring devices that also help measure hard to access areas.
We combine all of these different technologies to ensure that the final report is complete and accurate, requiring fewer call-backs and revisions. Our goal is to save you time and money.
Modern appraisal report delivery ensures our clients have a number of ways to get their report
At a very minimum, you can expect us to deliver your final report electronically as a PDF. Most of our clients prefer e-mail because we're all accustomed to getting attachments like PDFs in our mail. It's a lot better than the old days before e-mail. But, we've even been able to improve on e-mail with report delivery with this website.
Everyone knows how frustrating it is to lose a file. Or have you ever had problems sending or receiving an e-mail because of the file size? We've come up with a solution for those problems, too. Whenever we send an appraisal, the client gets a link sent to their email to retrieve the PDF. So, at that point, it doesn't matter if all the extra photos and maps in the report result in a large file that would normally be blocked by e-mail. And the download link is good for 90 days. So if you lose the file, you can log back in here and retrieve it again - saving you time, since we won't even need to run back to the computer.
Aztec Appraisals, LLC makes things easier by using Digital Workfiles
It would probably be easier if appraisers could never have to think about an assignment again after writing and giving it to the client. However, appraisals are employed to show the condition of a property on the inspection date. Therefore, appraisers are required by law to keep their reports for 5 years, allowing them to recall any appraisal at any time to either defend the valuation or to be used in other legal proceedings.
To sum it all up, Aztec Appraisals, LLC uses all the technology available to us technology to improve service. By storing every aspect of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal electronically, we're able to retrieve that file at any time and recall exactly what that report was about.
We just wanted to give you a little bit of insight into how we use our technology daily. Investing in the right tools, along with the appraisal know-how that you've grown to expect allows the appraiser to collect the appraisal data to finish the report faster and more accurately than previously possible.
|
